Just running through the options for quick access to core synthetic monitoring ‘outside-in’ data for a client today. Essentially, looking for a quick way to alert core staff to current up-to-the-minute performance for key website transactions running in Gomez.
The operational dashboard pulling data from the Active Network XF backbone tests is nicely displayed from a quick tab in the portal. Looking at ways to display this; as in the obligatory lcd or plasma in the ops centre.
Check out this link for more information….
Just thinking about overall end-user web experience after chatting to a client this week.
The client is developing a new front-end for a leading e commerce retailer in the UK. I was struck by the lack of visibility the client had to real user experience of their current website.
The views expressed were gathered from a very subjective point of view. As in, ‘looks great at my desktop in the office, and was pretty quick at home too.’
Not to labour the point, but running a schedule of synthetic monitoring tests from a series of UK backbone networks gave us a ‘better picture’. The big Flash splash on the home page seemed to haemorrhage and led to some shockers in overall average response time.
As expats were also a significant market segment, a series of test data collected from outside the UK led to timeouts all over the shop. No pun intended, if you wanted to shop, I think getting past the home page for many would of been a challenge.
Ok, so we don’t all just click away when we are impatient, like me. But I think it was a useful little exercise and proved in this case getting an ‘outside-in’ view can help from the outset on a project.