Compuware unveils 2013 application performance management best practices and trends

Compuware has just published the first volume of its new Application Performance Management (APM) Best Practices collection titled: “2013 APM State-of-the-Art and Trends.” Written by Compuware’s APM Center of Excellence thought leaders and experts, the collection features 10 articles on the technology topics shaping APM in 2013.

For organisations that depend on high-performance applications, the collection provides an easy-to-absorb overview of the evolution of APM technology, best practices, methodology and techniques to help manage and optimize application performance. Download the APM Best Practices collection here.

The APM Best Practices: 2013 APM State-of-the-Art and Trends collection helps IT professionals and business stakeholders keep pace with these changes and learn how application performance techniques will develop over the new year. The collection not only explores APM technology but also examines the related business implications and provides recommendations for how best to leverage APM.

Topics covered in this collection include:

  • managing application complexity across the edge and cloud;
  • top 10 requirements for creating an APM culture;
  • quantifying the financial impact of poor user experience;
  • sorting myth from reality in real-user monitoring; and
  • lessons learned from real-world big data implementations.

To download the APM Best Practices collectionclick here.

“This collection is a source of knowledge, providing valuable information about application performance for all business and technical stakeholders,” said Andreas Grabner, Leader of the Compuware APM Center of Excellence. “IT professionals can use the collection to help implement leading APM practices in their organizations and to set direction for proactive performance improvements. Organisations not currently using APM can discover how other companies are leveraging APM to solve business and technology problems, and how these solutions might apply to their own situations.”

More volumes of the APM Best Practices collection will become available throughout the year and will cover:

With more than 4,000 APM customers worldwide, Compuware is recognised as a leader in the “Magic Quadrant for Application Performance Monitoring” report. To read more about Compuware’s leadership in the APM market, click here.


Internet Retailer Conference annual event: Who had the fastest web site at Internet Retailer 2012?

Recently, at the Internet Retailer Conference and Exhibition annual event at McCormick Place West in Chicago had record number of attendees with more than 8,600 in attendance over the four-day event including 564 companies exhibiting e-commerce technologies and services.

This year’s event was focused on “Connecting with the 21st Century Consumer.” A description from the event brochure stated, ‘It was not long ago that having a decently performing retail web site was cool. No more. Today there a millions of e-commerce sites and the competition between them is fierce.

So fierce, in fact, that e-retailers can no longer succeed simply by keeping up with the pack. Growth comes by outperforming your competition and the surest way of doing that is by understanding who are the frequent web shoppers, what they demand from online stores, and how best to reach and serve them.’

To help attendees understand their site’s performance, we ran the “Gomez Challenge” where attendees provided their website URL to have the site’s performance measured in real-time and compared to other participants taking part in the challenge during the event.

The Gomez Challenge is a set of tests that provide event participants – whether performance focused or just beginning to learn about it – valuable insight into how both market leaders and smaller companies sites are performing and context for discussions between IT and business site stakeholders on how to balance user experience with site speed.

Over the four-day event, we ran home page tests of participant’s web site performance from multiple geographic locations looking at webpage response time, number of connections, hosts, objects, and page size to provide insight into how each site is performing.

Using a series of waterfall charts and other diagnostics tools built into the Gomez Challenge, the test also provided participants with immediate suggestions for optimizing performance.

The Gomez Challenge results are presented on a scoreboard that lists each participant along with their results across the following page load thresholds:

  • Green = less than 2 seconds, good customer experiences
  • Yellow = between 2.1 and 5 seconds, considered to be customer impacting
  • Red = more than 5 seconds, critical issues and very customer impacting

The winner of the Gomez Challenge had the the fastest average response time during the event across multiple geographies. This year’s challenge winner was Belk.com, the nation’s largest privately owned mainline department store company with 303 Belk stores located in 16 Southern states – congratulations!

Check out your own website with a free test with the Gomez Website Performance Test. You can also find out how your website performs across browsers, compared to your competitors and on mobile applications here.


eBook Web Load Testing For Dummies

This is certainly worth checking out if you are new to the web load testing arena.

Simply sign up via Compuware’s website and receive a copy of the ‘For Dummies’ Compuware sponsored eBook.

Co-written by industry veterans, Scott Barber and Compuware in-house product manager Colin Mason.


The book blurp:

eBook Web Load Testing For Dummies

Web applications that perform well can strengthen a company’s brand, reputation, and create customer loyalty. Web applications that perform poorly put all of that at risk. Web load testing is a critical component to any risk management plan for web applications.

You will learn:

  • The ins and outs of web load testing — know what to expect from web load testing
  • The importance of outside-in load testing — determine what the performance feels like to an actual user
  • Why and when to test — set goals, gather your team, and implement
  • How to manage ongoing analysis— monitor how your testing is going
  • How diagnostics tools combined with web load testing dramatically reduces time to problem resolution

Compuware Gomez Infographic – Summary of Key Mobile Survey Findings

According to recent survey conducted by Equation Research on behalf of Compuware; 4,014 global mobile web users found that consumers have high expectations for mobile website and application performance.

Ultimately, 71% stated they expect websites to load as quickly, almost as quickly or faster on their mobile phone compared to the computer they use at home – up from 58% in 2009.

The survey “What Users Want From Mobile” also revealed how unsatisfactory mobile web and application experiences can negatively shape a consumer’s opinion of an organisation.

Report available here for download.


Compuware Gomez Offers Industry’s First Free IPv6 Website Performance Comparison Test

From CBS Detroit.com 8th June 2011

In recognition of World IPv6 day, Compuware Gomez have released the industry’s first free IPv6 Website Performance Comparison Test.

This test allows organisations to compare the speed of their IPv4- and IPv6-enabled Web applications. The free Compuware Gomez IPv6 Website Performance Comparison Test is available at www.gomez.com/ipv6-instant-test.

With Internet Protocol IPv4 addresses running out this year, the industry must act quickly to prepare for IPv6 adoption or risk increased costs and limited functionality online for Internet users everywhere. With the migration to IPv6 already under way, it’s critical that organizations ensure their IPv6-enabled applications perform on par with their customers’ user experience expectations.

Compuware’s early analysis of IPv6-enabled sites shows that users generally experience slower response times when accessing them. “With the depletion of IPv4 addresses, the IPv6 transition will affect every business that touches the Internet and the cloud. So organizations need to be ready to ensure the best possible end user experience for this transition,” said Mark Worsey, CIO at GoGrid.

“With GoGrid’s cloud infrastructure powering Gomez’s IPv6 Website Performance Comparison Test companies can easily compare performance of their IPv4- and IPv6-enabled web applications.”

To use the Gomez IPv6 Website Performance Comparison Test the user submits URLs for IPv4- and IPv6-enabled Web sites. The test produces a waterfall chart that compares the response times of each of the sites and also shows a screen capture of the IPv6 and IPv4 pages as they are seen in an actual browser.

“IPv6 will play an important role in the future of the Internet, and until now there was no way to test the performance of IPv6-ready websites or compare them to the currently deployed IPv4 sites,” said Steve Tack, chief technology officer of Compuware application performance measurement business unit.

“This instant test provides a quick and simple way to measure the response times that a user experiences when using these two protocols and helps ensure organizations experience a smooth and successful transition to IPv6.”


Compuware Launches 17 New International Benchmarks in Three Countries

New Compuware Gomez Benchmarks for France, Germany and the UK Include Banking, Insurance, Retail, Travel and Online Betting Industries

DETROIT April 14, 2011

Compuware Corporation (NASDAQ:CPWR), the technology performance company, today announced the launch of 17 new international Compuware Gomez Benchmarks that provide companies with valuable competitive and market-leader insight into web and mobile site performance.

Gomez Benchmarks, recognized as the standard in providing a comprehensive set of global independent web and mobile performance metrics, have expanded to include 17 new benchmarks in France, Germany and the UK. With the addition of these new benchmarks, Gomez now provides more than 61 benchmarks in Europe, testing 1,700 companies across France, Germany, Italy, Netherlands, Spain, Sweden and the UK. The new benchmarks include:

• France Benchmarks: Banking (backbone and Last Mile), CAC40 (Last Mile), Insurance (backbone and Last Mile), Retail (backbone and Last Mile), Travel (Last Mile), Technology (Last Mile).• Germany Benchmarks: Insurance (backbone), Retail (backbone).

• UK Benchmarks: Online Betting (backbone and Last Mile): Casinos, Poker, Sports Book.

“In today’s competitive online marketplace, organizations must focus on improving web performance to meet customers’ expectations for fast and reliable online experiences. Benchmarking is a valuable tool in understanding the connection between web and mobile performance, business results and improved process discipline,” said Jonathan Ranger, Gomez Benchmark Practice Director at Compuware.

Gomez Benchmarks rank the web and mobile performance of companies across three key metrics – response time, availability and consistency – and are used by organizations to compare and track performance against competitors and market leaders; baseline and track performance over time; and as key indicators of success for business and IT site owners.

Gomez publishes hundreds of global web and mobile performance benchmarks based on more than 20 million monthly tests across 3,000 companies in 13 countries and include:

• Home Page Backbone Benchmarks: measure the performance of the website’s home page from the Internet Backbone.

• Home Page Last Mile Benchmarks: measure the performance of the home page from the end user’s desktop taking into account the real user’s connection speed.

• Transaction Benchmarks: measure the performance of a key business process such as ordering a product or making a stock trade.

• Mobile Benchmarks: measure the performance of mobile site’s home page on the largest carriers and top devices.

Gomez recently recognized the 2010 top performing web and mobile sites in six industries. To see the benchmark measurements of each winner’s 2010 web or mobile site performance, download the Best of the Web 2010: Compuware Gomez Web and Mobile Performance Awards comprehensive report.


Mobile web performance: Popping holes in a few mobile myths

Written by Matthew Poepsel is vice president of Performance Strategies at Compuware.

As smart phones become a regular part of more people’s lives, the speed at which websites load and other data is transmitted is becoming more and more important.

Historically, the consensus has been that most people expect slower website, app or video streaming performance on mobile devices – regardless of the carrier. The inconvenience, it was said, was offset by the novelty of the “anywhere web”. However, our research paints a very different picture, specifically that the “…well, it’s just wireless!” rationale is quickly losing ground.

Gomez benchmarks reveal a 9-second difference in response time from the leading mobile website to the site ranked 15th, even for the same device on the same wireless carrier. This means that even on the same network, some websites have found a way to offer stellar speeds while others are making users play the waiting game.

Another common (mis)perception is that visitors, accustomed to slower load times on mobile carriers, will wait longer for a web page to load on their wireless service. That’s not the case.

We monitored actual end-users and compared their mobile vs. other browsing habits. What we found was revealing (see chart below): after 3 seconds of wait time, abandonment rates for mobile devices are quite similar to those of desktop browsing. So mobile users on wireless carriers will cut you a tiny bit of slack before bolting, but not much.

Clearly, consumers are getting more impatient and many web businesses are simply not meeting their expectations. The Compuware Gomez Retail Satisfaction Index for the 2010 holiday shopping season showed an aggregate mobile score of 47.3, which is considered only “tolerable” performance in comparison to a 84.2 score for desktop websites.

So if speed isn’t just about the wireless network, why are some websites so slow when others are near-desktop fast? Simply put, high-performing companies understand the “need for speed” better than their pokey counterparts. Speed demons proactively optimize and tune their websites accordingly. Here are some best practices for mobile site owners who want to speed things up:

Benchmark against the performance leaders in your industry. The response time leaders in your category set the standard against which your customers will evaluate your site. By basing your performance levels on the leaders, you’ll always keep pace.

Optimize your mobile site for speed. Most mobile users consider speed more important than features. So streamline web content for your mobile site by dropping unwanted features and unnecessarily “heavy” content like graphics and other images.

Measure website speed from the end-user and under various loads. This practice separates the hares from the tortoises. Taking the end-user view helps verify that all elements of a web application (including those delivered from third-parties) can effectively scale. Just because your datacenter’s dashboard shows green lights, it doesn’t mean your wireless visitors are having a good experience.

Mobile device capabilities have exploded in the last two years, but unfortunately mobile device performance hasn’t kept pace. Speed-wise, wireless mobile is somewhat reminiscent of where the fixed web was ten years ago.

As the novelty of the “anywhere web” wears off, users will want mobile websites that perform. Businesses that embrace mobile performance — whether they are startups or established companies — will grow site traffic, improve sales conversions and enhance their brands.